Frequently Asked Questions

Everything you need to know about sizing, delivery and ordering with Suitor.

General

Where is your store located?: Suitor operates entirely online, meaning we don’t have a physical store. You can browse and purchase our premium suits, tuxedos, shirts, and accessories online from anywhere in Australia. Simply choose your style and size, place your order, and we’ll deliver it directly to your door with fast Australia-wide shipping. We’ve made buying a suit simple, convenient, and completely online.
Do you deliver Australia-wide?: Absolutely, we deliver directly to your door anywhere in Australia to both residential and business addresses. We next day deliver to all major cities including Sydney, Melbourne, Brisbane, Gold Coast, Adelaide, Darwin, Perth, Newcastle. We also send to all rural and regional areas throughout Australia. Same Day Delivery is also available in Sydney, please order by 3pm to get your order same-day delivered.
Can I get my suit delivered today?: Absolutely, if you live within 20kms of Sydney’s CBD we can deliver your order to you! Orders must be made before 3 pm. We next day deliver to 90% of Australia, please order by 3pm to get next business day delivery.
How do I buy from Suitor?: Buying from Suitor is simple. Browse our range of premium suits, tuxedos, shirts, and accessories online, select your preferred style and size, and place your order through our website. We deliver Australia wide with fast shipping, so your suit arrives ready to wear for your event or occasion. To make sizing easy, we also offer free sizing replacements if something is not quite right. Our team is available to help with sizing recommendations before and after your order, making the entire experience convenient and stress free from start to finish.
What is the best way to contact Suitor?: The best way to contact Suitor is through our live chat or by email. Our live chat is available directly on our website and is the fastest way to reach our team during business hours (7:30am–6pm Monday to Friday). You can also contact us anytime at support@suitor.com.au and our team will respond as soon as possible. Unfortunately, we do not currently offer phone support.
What material/fabric are your suits/tuxedos made from?: Our suits and tuxedos are expertly crafted from a premium blend of 70% wool and 30% polyester. This combination delivers the perfect balance of comfort, breathability, and durability, ensuring a timeless look with enhanced strength and wrinkle resistance. Our velvet jackets are made from high-quality cotton, providing a luxurious feel and rich texture, ideal for formal occasions.
What material are your shirts made from?: Our shirts are made from a blend of 70% cotton and 30% polyester. This fabric offers the perfect balance of softness, comfort, and durability, ensuring you look sharp and feel at ease throughout your special occasion.
What material are your shoes and belts made from?: Our shoes and belts are made from premium cowhide leather, offering a high-quality and comfortable fit, perfect for all types of events.
What material are your ties and bowties made from?: Our ties, bowties and handkerchiefs are made from high quality satin silk.
Do you dispatch orders on weekends or public holidays?: Orders are dispatched on weekdays only. Unfortunately, as couriers do not operate on weekends or public holidays, we’re unable to send orders during these times. If you place an order on a weekend or public holiday, it will be dispatched on the next business day.
What is your returns policy?: If you would like to return your order, you can do so within 14 days of delivery for a full refund minus a $20 shipping and handling fee. All items must be unworn and returned in their original condition. To start a return, simply contact our team via live chat, email, or support ticket and we’ll provide you with a free return shipping label. Once your return arrives back at our warehouse and has been checked, your refund will be processed to your original payment method. Refunds typically appear within 5–7 business days.

Ordering & Payment

When do you charge my credit card?: Your credit card is charged as soon as we receive your order.
Do I have to pay a surcharge for using my credit card?: No
When will I receive my refund if I cancel the order?: Once we have received your unworn order after you have notified us for a refund, we will confirm your refund and notify you within 3 working days. The refund process can take approximately 5 - 15 days depending on the process times of your own credit card provider. Suitor has no control over this, but we will notify once we have processed your refund.
Can I cancel my order?: If you would like to cancel your order, please contact our team as soon as possible via live chat or email. If your order has not yet been dispatched, we can provide a full refund. If your order has already been dispatched, you can still return it in line with our returns policy once it has been delivered. Returned items must be unworn and in original condition.
Do you accept international credit cards?: Yes we do!

Shipping & Delivery

Do you deliver Australia-wide?: Absolutely, we deliver directly to your door anywhere in Australia to both residential and business addresses. We next day deliver to all major cities including Sydney, Melbourne, Brisbane, Gold Coast, Adelaide, Darwin, Perth, Newcastle. We also send to all rural and regional areas throughout Australia. Same Day Delivery is also available in Sydney, please order by 2pm to get your order same-day delivered.
Can I get my suit delivered today?: Absolutely, if you live within 20kms of Sydney’s CBD we can deliver your order to you! Orders must be made before 3 pm. Express shipping is 1-2 day delivery Australia-wide We next day deliver to 90% of Australia, please order by 3pm to get next business day delivery.
How much does shipping cost?: We offer free standard shipping on all orders over $100 Australia wide. Standard delivery typically arrives within 2–4 business days. Express shipping is available for $15, with delivery typically within 1–2 business days depending on your location. We also offer same day delivery within 20km of the Sydney CBD for $20. Same day delivery options will appear at checkout if your postcode is eligible.
What happens if I need a different size?: If your suit doesn’t fit, you can request a free sizing replacement via our order replacement form at suitorsuits.com.au/order-replacement. We’ll organise a different size of jacket, trousers, shirt, or vest as quickly as possible to help you get the right fit. Your replacement will be dispatched as soon as your return label is scanned at your local post office.
Can I track my order?: Absolutely, once we have dispatched your order, we will send you a confirmation email with your tracking number. This will come from Australia Post or Startrack. If you did not receive a tracking number, please refer to the tracking page of our website so you can track your order https://suitorsuits.com.au/track-my-package/
Do I have to sign for my order?: No, our courier provider will leave your order in a safe location for collection. It our courier cannot find a suitable location to leave your order, it will be taken to the local post office for collection at your earliest convenience.
Do you offer international shipping?: We currently service Australia, New Zealand and the United Kingdom.
Do you ship to P.O. Boxes or Parcel Lockers?: Absolutely. We can deliver to P.O. Boxes and parcel lockers. Please note that same day delivery is not available to these addresses, as these deliveries are handled by a different courier service.
What happens if my suit doesn't arrive within the delivery timeframe?: If your order has not arrived within the expected delivery timeframe, please first check your tracking information for the latest delivery updates. You can track your order at suitorsuits.com.au/track-my-package. If you still need assistance, please contact our team via live chat or email and we’ll help investigate the delivery status of your order as quickly as possible.
Do you deliver on weekends?: Unfortunately, as Australia Post only operate on weekdays, we are unable to deliver on a weekend.
Do you deliver to hotels?: Absolutely. If you would like your order delivered to a hotel, please notify the hotel reception or concierge in advance so they can accept the delivery on your behalf.
Do you dispatch orders on weekends or public holidays?: Orders are dispatched on weekdays only. Unfortunately, as couriers do not operate on weekends or public holidays, we’re unable to send orders during these times. If you place an order on a weekend or public holiday, it will be dispatched on the next business day.

Sizing & Fit

How do I determine my sizes?: Finding your size is simple. Our sizing calculator uses your height, weight, and usual waist size (what you normally wear in jeans or shorts) to recommend the best fit for you, based on sizing data from tens of thousands of previous Suitor customers. You can access our sizing calculator at suitorsuits.com.au/sizing. If you already own a suit that fits you well, we also recommend comparing those sizes when placing your order. If you need any additional help, our team is available via live chat or email to assist with sizing recommendations before you order.
How quickly can I get a replacement if my order doesn’t fit?: We aim to make sizing replacements as fast and seamless as possible. Once you lodge the return for the items that don’t fit, we will express ship your replacement garments as soon as the return label has been scanned by Australia Post. Replacement requests can be submitted through our order replacement form at suitorsuits.com.au/order-replacement
What happens if I need a different size?: If your suit doesn’t fit, you can request a replacement via suitorsuits.com.au/order-replacement. We’ll send a different size of jacket, trousers, shirt or vest, with same-day dispatch before 3pm for next-day delivery. If you added a backup suit, your replacement is free. Otherwise, a $15 express shipping fee applies. For minor adjustments, you can have the jacket sleeve length or trouser length hemmed locally, or request a different trouser length if needed. Please ensure your tailor does not cut or remove any fabric. Alterations to the overall fit or styling of the suit are not permitted. Changed your mind? You can return your order for a refund or store credit by notifying us and sending it back within 24 hours of delivery. Your order must be unworn. Refunds are processed minus a $25 fulfilment fee, or choose store credit for the full amount instead.
What sizes do you stock?: Our suits and tuxedos are available in a wide range of sizes to suit most body types. Suit jackets are available in sizes XS/36 to 4XL/54 (even sizes), while trousers are available in waist sizes 30–48 (even sizes). Shirts range from XS to 5XL. We offer regular and long lengths in jackets, along with short, regular, and long lengths in trousers. We also stock kids suits in sizes 0–16 (even sizes).
Do you stock kids sizes?: Yes we have a kids suits range. You can find this under the kids collection tab of our website. We go from size 0-16 (even sizes only)
Do you offer long length jackets?: Yes, we offer long-length jackets across most of our suit and tuxedo styles. Customers who are 188cm or taller are generally best suited to a long-length jacket. Simply enter your height on the checkout page or request a long-length jacket in your order notes at checkout, and our team will do their best to accommodate your preference subject to availability.
Do you offer different lengths of trousers?: We offer short-length trousers for customers who are 176 cm tall or shorter, available exclusively in black. If needed, you can always have the trousers hemmed for a better fit. For those who prefer a standard fit, we also provide regular-length trousers for all of our suit and tuxedo styles. Additionally, for customers 188 cm or taller, we offer long-length trousers. Simply enter your height on the checkout page, and we’ll automatically adjust your order to the appropriate length—short, regular, or long—subject to availability. We will do our best to fulfil your request, depending on stock.

Clearance

Are clearance suits for purchase, and are they in good condition?: Yes, all clearance suits and items are available for purchase, not hire. These suits have seen limited use within our collection and are professionally cleaned and quality-checked after every use. They’re only offered for clearance if they meet our standard of excellent, near-new condition and are ready to wear.
When should I expect my Clearance order to be delivered?: You can choose between standard and express shipping on the checkout page of our website. Standard shipping is free and will take 2-5 business days to arrive. Express Shipping is $15 and will take 1-2 business days to arrive.
What is your returns policy on Clearance orders?: If you would like to return your Clearance order, you can do so within 3 business days of delivery for a refund, store credit, or exchange. Returns are subject to a $20 shipping and handling fee. To start a return, simply use our returns portal at suitorsuits.com.au/request-return-label and your free return shipping label will be emailed to you. All returned items must be unworn and returned in original condition.

Technical

I'm having problems viewing your website, what should I do?: Please ensure that the browser you are using is updated to ensure it is not a problem with compatibility. If you are still experiencing service difficulties then please contact us.
I cannot order through your website, what should I do?: If you are having problems ordering through our website, please contact us so we can find the best solution for you.

Wedding Parties & Groups

Do you offer group discounts for a group or wedding party?: Yes we do! If your order is above $500 use the code King on the cart page to get 10% off your order! Input this under the coupon code tab on the cart page.

Returns & Exchanges

What is your returns policy?: If you would like to return your order, you can do so within 14 days of delivery for a full refund minus a $20 shipping and handling fee. All items must be unworn and returned in their original condition. To start a return, simply contact our team via live chat, email, or support ticket and we’ll provide you with a free return shipping label. Once your return arrives back at our warehouse and has been checked, your refund will be processed to your original payment method. Refunds typically appear within 5–7 business days.
What happens if I need a different size?: If your suit doesn’t fit, you can request a free sizing replacement via our order replacement form at suitorsuits.com.au/order-replacement. We’ll organise a different size of jacket, trousers, shirt, or vest as quickly as possible to help you get the right fit. Your replacement will be dispatched as soon as your return label is scanned at your local post office.
How quickly can I get a replacement if my order doesn’t fit?: We aim to make sizing replacements as fast and seamless as possible. Once you lodge the return for the items that don’t fit, we will express ship your replacement garments as soon as the return label has been scanned by Australia Post. Replacement requests can be submitted through our order replacement form at suitorsuits.com.au/order-replacement
What is your returns policy on Clearance orders?: If you would like to return your Clearance order, you can do so within 3 business days of delivery for a refund, store credit, or exchange. Returns are subject to a $20 shipping and handling fee. To start a return, simply use our returns portal at suitorsuits.com.au/request-return-label and your free return shipping label will be emailed to you. All returned items must be unworn and returned in original condition.
Can I cancel my order?: If you would like to cancel your order, please contact our team as soon as possible via live chat or email. If your order has not yet been dispatched, we can provide a full refund. If your order has already been dispatched, you can still return it in line with our returns policy once it has been delivered. Returned items must be unworn and in original condition.